Average Reviews:
(More customer reviews)This product was nice while it lasted, but that was less than 2 months. I purchased mine the week after Thanksgiving and used it a few times a week. I always washed it by hand, even though the instructions state that it's dishwasher-safe. However, after about 6 weeks, the plastic piece at the end of the mixing rod cracked in half and fell off, which rendered the product useless since that piece holds the propeller in place.
I e-mailed Bodum's customer service department, explained the problem, and asked them to replace the broken piece. They responded that the piece I needed would not be available for 4-6 weeks. I then told them that I had really enjoyed the product and did not want to be without my newly purchased hot chocolate maker for a month or longer in the middle of winter, when I use it the most, and asked that they send me a whole new Chocolatiere since they could not promptly replace the part that would make mine functional again. They refused, without further apology or explanation. I do not recommend this product (or any Bodum product, due to the poor service they provided).
Now that I cannot use my Chocolatiere, I tried what another reviewer recommended -- a whisk. It works just as well, at a fraction of the cost (and much less to clean). Just microwave the milk in a Pyrex measuring cup with spout, whisk in the cocoa powder and sugar, and pour into a drinking mug! Wish I had thought of that before I shelled out $30.
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