Average Reviews:
(More customer reviews)This product is great -- when it works. I'd cook frozen salmon steaks in 20 minutes (from frozen-solid to perfectly cooked), and it basically replaced my microwave oven.
However, the workmanship and customer service are terrible! My 1st unit broke after about a year and a half. I was informed that they don't repair the units, they only sell replacement units. So I spent $55 on a new Heater Control Unit (that's almost as much as the entire oven!).
Less than 3 months later, the brand new Heater Control Unit unit broke. This time, Customer Service informed me that the 1-year warranty only applies to the ORIGINAL, ENTIRE oven. So even though the Heater Control Unit was less than 3 months old, it didn't get its own 1-year warranty. And, since I didn't replace the entire oven (just the Heater Control Unit), the original 1-year warranty had expired.
Since my Flavorwave oven is now useless, I just threw it away with no intention of replacing it. Although it's great when it works, you're out of luck when it eventually breaks.
Too bad their customer service policies are so terrible, because the product itself is great.
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