Average Reviews:
(More customer reviews)Let me start off by saying we have this set for 16 months now....the pattern is beautiful and everyone that comes to our house for dinner comments on how nice they are, but as most people have said, they chip very easily. We have spent OVER $800 on a service for 12, plus doubles in platters, serving bowls, the big pasta serving bowls, water pitcher, mixing bowl set, etc at the Company store (three 16pc. sets)and assorted pieces over the Internet...and 1/3 of them have assorted chips and cracks. We are NOT rough with these things at all, in fact we baby these things now...but God forbid something slips out of your hand, it's history! You have to be very careful not to have anything touch them in the dishwasher or there will be assorted chips out of all the items that came in contact...and this started from day one. I have replaced 7 pieces over the course of the year because of complete breakage! DO NOT buy the fluted edged pasta bowls, they are very fragile and chip if you just look at them! When we bought the set at the Pfaltzgraff store, they said they were dishwasher safe, that has since been rescinded because of all the problems with them. We had a previous set of dishes for 15 years and had 2 or 3 chips on the whole set...on these dishes we must have 25 to 30 chunks missing!...plus assorted cracks! Another reviewer mentioned the fact that they get hot in the microwave oven when you heat something in them and they were right on the money with their opinion....they are so hot after the cycle is done, you need a potholder to remove the dish, plus the food is not even heated! My wife wanted to bring these back to Pfaltzgraff after one week and I should have listened to her! What do you expect when this over-priced set is made in China! What a shame. I'll give them 2 stars because of the looks, but ZERO stars for durability = 1 Star
UPDATE: 10-5-2007...
I did a review earlier this year and I just had to update potential buyers, not about the dishes, but about the company Pfaltzgraff. Read the reviews, these dishes are so fragile they should be recalled by Pfaltzgraff, but they won't even address the problem, let alone deal with us customers that spent all this money...in our case, well over $800! It's now to the point (2 years) that we're considering buying another set of dishes because we are embarrassed to use them when we entertain. I have written 3 letters to Pfaltzgraff without a response...I have sent them 6 e-mails, without a response. I am VERY respectful to them, make no ultimatums, no threats, just a plea for help with THEIR product that is obviously improperly made. NO RESPONSE AT ALL! I have gone to 2 Pfaltzgraff Outlet Stores and the kind ladies in both said that a lot of their Chinese products are coming back chipped, cracked, and broken from just daily use and now they are instructed NOT TO ACCEPT ANY MORE RETURNS OR EXCHANGES ON THEM! Some company, huh?
So this is a classic example of "Buyer Beware". Our money is too hard to earn to throw it away on a product such as this. Don't fall the beauty, this will happen to you too. I can't tell you how many times a guest at our home has dropped a fork or clipped a dish with their drinking glass only to have a CHUNK of Napoli fall to the table! Horrible. Sorry Pfaltzgraff, you know you have a problem and you have refused to address it....and this is the only way to help others from committing the same mistake as all the other folks here that have purchased them.
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Pfaltzgraff Napoli 16pc set; service for four.Set includes four of each - dinner plate, salad plate, mug, soup/ cereal bowl
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