Average Reviews:
(More customer reviews)We bought this model in January of 2009. Since that time it has been broken and unusable for approximately 4 months. The first time around it took four visits including a special trip by the regional repair manager to figure out the "wave guide" was faulty. This lead to a free replacement unit. They hauled the old one away to investigate the problem further. Shortly after this we found out our warranty was sold to another group - Bankers Warranty Group. Looking back, I wonder if this was done intentionally - knowing the huge problems this unit would have. The new unit worked for about a year before it had the problem with the unit powering off then on. It took 4 visits over two months for them to fix that issue. The unit worked for 4 months before showing the F7 error message. This means the Magnetron and Inverter must be replaced. This took 3 more visits. After replacing both parts the microwave still didn't work. They said another circuit board was blown but they had one locally that they could replace it with. They left the microwave in pieces to grab the part. After installing the new part they powered it up again to test it. The same part blew. They used a fiber-optic goose-neck tool to look into the wave guide. The same problem as the first unit. There is a little metal post that protrudes into the wave guide. Eventually the microwave radiation arcs off of this post causing the unit to fail. We have another 2 1/2 years under our extended warranty which is great and all except the wave guide is considered part of the cabinet which is not covered under the warranty. So at this point - Bankers Warranty Group will not pay to repair or replace our unit. We have a $900 kitchen timer hanging in our kitchen. I called Whirlpool to explain my frustration. This was met with the typical lack of care or empathy. They said it is outside of the manufacturers warranty so they can do nothing. I have researched lemon laws to see if it applies. Unless the same part malfunctions 4 times it is not covered. I can't afford to pay for a cabinet two more times. I am so mad I am screaming. Avoid this unit at all costs. When it was working it was the best microwave we ever had. But it is not worth $900 if it only lasts two years intermittently riddled with repairs. I wish I could get enough people together to file a class action lawsuit to force Whirlpool to refund our money. Shame on you Whirlpool!!!
Click Here to see more reviews about: Whirlpool Gold Series: GH7208XR 30'' Velos Speedcook Over-the-Range Microwave Oven with True Convection Oven & Steamer
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