Average Reviews:
(More customer reviews)Purchased this last July, and all was fine until December when the microwave would not turn on. The clock started to count down when I pushed "start." Repaired under warranty in December, and the problem was a "loose wire" because when the service tech opened the front panel, he reseated the wire connections. Worked fine then until June when the same problem happened again. Same service tech was convinced that a new circuit board was needed, but when he installed it, it did not work. He wiggled some wires and it worked again for three weeks. Now that we are ten days beyond the 1-year warranty date, I cannot get Samsung to admit that this model is defective.
Service company tells me that we are not under warranty and are responsible for cost of the parts and labor. Piece of junk. Will not purchase a Samsung product again. However, from reading many online reviews, I would recommend that you consider two ways to deal with this problem.
Option #1: Purchase an inexpensive model with the plan being that the microwave is a disposable appliance that is to be tossed as soon as it inevitably breaks. Being wall-mounted, this is not a simple option.
Option #2: Purchase from a store that offers a 4-year warranty. That way, when the microwave breaks after 6 months, 11 months, and 13 months, you are fully covered. The problem with either approach is the inconvenience of losing a microwave oven.
Lucky for us, we still have a Whirlpool countertop model from 2002 that has worked faithfully. That has allowed us to wait 3-4 days for the service tech to arrive to fix the problem.
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