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(More customer reviews)What really upsets me is that our new Kitchenaid Microwave KHMS2040WSS-0 only lasted 2 months before the magnetron blew up. The previous reviewer's lasted 6 months. Three times as long!
Boy am I sorry I didn't read his review before I bought my own piece of crap. Beautiful on the outside but blew up in my face.
Our previous microwave, a run-of-the mill GE, was still working after 19 years. But nooooo, I had to have a pretty one.
Kitchenaid's Warranty is a huge scam. This lovely piece of do-do has been sitting on my family room floor for the last month. The repair tech showed up, and could not take it off the wall to test it, look inside it, etc. My husband had to help him pull it off the wall and there it sits. The tech, from Domenco, had no parts with him and lots of excuses why it was necessary to perform service calls without repair parts. No amount of phone calls to Kitchenaid or the repair company has motivated them to take any action. Kitchenaid warranty department says they have no proof that a tech ever looked at it. The fact that they SCHEDULED THE APPOINTMENT IN THE FIRST PLACE WITH THEIR PREFERRED SERVICE VENDOR "is not proof." "Ma'am," they say, "We have no proof that a technician ever verified that your microwave is not working." Not only does their microwave not work, neither does the Kitchenaid warranty process. Perhaps that's on purpose. MY word and MY payment on MY credit card means zip, zero. I must be a moron. Why in the world would anyone lie about this? You have to wait a week to get the repair appointment, then the guy shows up 6 hours late, can't fix it and then falls off the face of the earth. You can't make up stories like this.
So now I have a new $550 piece-of-crap coffe table...and an 18 year old functioning microwave in a landfill somewhere.
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