Average Reviews:
(More customer reviews)On Nov 12, 2011 I purchased the Whirlpool microwave (model MT4155), based upon rave reviews by Consumer Report. It arrived without problem, the box from Amazon (and the internal one from Whirlpool) in pristine condition. HOWEVER, despite only ever using the microwave for reheating coffee in ceramic mugs, and boiling water or steaming vegetables in glass dishes, a crack began to appear in the paint on back wall of the appliance. By April, the back of the microwave was deformed, with the back side, towards the control panel, deformed like a big tumor. July 1st I called Whirlpool to report the problem; a service repair guy came out the next day (from a contracted-with-Whirlpool-company) and said it was a dysfunction that was not repairable, and no fault of mine ("no signs of abuse"); he told me to call Whirlpool in 3 business days to find out what's next. On 7/8, I called Whirlpool again and was told the file was submitted incompletely and I'd need to bring in a new repair person. This time I had to wait five days. On the 12th, the SAME repair person was sent; he was horrified at what had happened (and had a boss from NJ with him) and they called Whirlpool WITH ME to confirm how to file to report to get me the replacement. We were told it would take 24 hrs for the report to be filed in the system. I called Whirlpool AGAIN back the following day, and was told it still wasn't complete! And suddenly a "2nd opinion" from a DIFFERENT repair company is required. No person from Whirlpool had previously mentioned this; in fact, they'd told me the one repair company was the _only_ one who serviced my area! Suddenly, this is not true...?! Today (7/13/11) I spoke with a supervisor at Whirlpool (Sherry, in Tennessee), after dealing with a very unprofessional lady, who told me that the ONLY option is to wait until this second company is available to assess and re-review the damage.
I encourage you to NOT buy this or any other Whirlpool microwave! At least, not via mail order. Too much time has passed for me to be eligible to return it through Amazon, and Whirlpool has procedures to ensure you cannot ever get your money back or a replacement fairly. I plan to file a complaint through BBB and Consumer Reports! I feel like Whirlpool has STOLEN $184.90 from me and will NEVER purchase one of their products again.
Click Here to see more reviews about: MT4155SPQ %2D Microwave Countertop %2D White
Click here for more information about MT4155SPQ %2D Microwave Countertop %2D White
No comments:
Post a Comment